Privacy Policy

Key Details

This website privacy policy describes how The Rudd Group protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

The website privacy policy was updated on: 18/10/2017

If you have any questions about this policy, please email helena.rudd@theruddgroup.co.uk or write to: FAO Helena Rudd, Bob Rudd, Hawthorn House, Brunswick Ind Estate, Brunswick Village, Newcastle Upon Tyne, NE13 7BA.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on the website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

name and job title
contact information including email address
demographic information, such as postcode, preferences and interests
website usage data
other information relevant to client enquiries
other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking at from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

for our own internal records
to improve the products and services we provide
to contact you in response to a specific enquiry
to customise the website for you
to send you promotional email about products, services, offers and other things we think might be relevant to you
to send you promotional mailings or call you about products, services, offers and other things we think might be relevant to you
to contact you via email, telephone or mail for market research reasons

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

analyse our web traffic using an analytics package
identify whether you are signed in to our website
test content on our website
store information about your preferences
to recognise when you return to our website

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling Information About You

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

opt-in to receive marketing communications from us by email, telephone, text message or post
opt-in to receive marketing communications from our third party partners by email, telephone, text message or post

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

send an email to Helena Rudd
write to us at: FAO Helena Rudd, Bob Rudd, Hawthorn House, Brunswick Ind Estate, Brunswick Village, Newcastle, NE13 7BA

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under the data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the theruddgroup.co.uk, bobrudd.co.uk, innstay.co.uk, clear-cool.co.uk domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites.

See what others are saying...

    
 
 
       Posted on Google  
   
   Brian Williams 
 10/07/2025
 
 
  Bought a pool table from them had a couple of issues (out of their control) after sales service was second to none , I dealt with a guy called Davey what a great guy bent over backwards to sort everything , the lads that delivered and installed the table were brilliant what a great company will definitely be using them again
  
 
      Posted on Google  
   
   LEON BEAUFORT 
 02/07/2025
 
 
  The service is outstanding. They are a superb company. Very happy with them.
  
 
      Posted on Google  
   
   Liam Janiak 
 13/06/2025
 
 
  Got my Big Bank Theory Machine yesterday and i can say appart from a few misshaps like a crack or two on the reels (Doesnt affect useage) I would say there machines are greatly refurbished! When getting it deliverd the driver was amazing was careful and putted it where I wanted and showed me a few basics on the machine didnt catch a name but thank you all once again for the great service :)
  
 
      Posted on Google  
   
   tracey shaw 
 16/05/2025
 
 
  Brilliant the chase fruit machine and a pleasure to deal with,these really are the only place to go for the best customer service ever,look after you all the way from delivery and everything.
  
 
      Posted on Google  
   
   sean gibson 
 25/04/2025
 
 
  great pool table just lacks a bit of racking cloth did ask for some by email but no email back
  
 
      Posted on Google  
   
   Stephen Chipchase 
 10/04/2025
 
 
  Top team, fast delivery, the driver even plugged the fruit machine in and showed off the demo
  
 
      Posted on Google  
   
   Laura Stone 
 20/03/2025
 
 
  I bought a fruit machine for Christmas for my husband. Delivery was straightforward. Had a little difficulty initially with the set up but when support on the phone didn't resolve it someone was able to come out and help very quickly, which I really appreciated. Would recommend and buy from them again, should this prove to be the first of many fruit machine purchases.
  
 
      Posted on Google  
   
   Richard Mountford 
 11/03/2025
 
 
  All the team who helped with advising on my purchase of a pool table and installed it were excellent. Absolutely recommend them; great service from start to finish.
  
 
      Posted on Google  
   
   Peter Sheldrick 
 13/02/2025
 
 
  Professional, helpfull and reliable. Good value equipment
  
 
      Posted on Google  
   
   Paula B 
 13/12/2024
 
 
  Really good service, quality products and excellent customer service. The delivery guys are very knowledgeable and more than happy to help and show you how to work things.
  
 
  
  
 
 
   Google rating score: 4.9 of 5, based on 99 reviews

Brian Williams

10/07/2025

Bought a pool table from them had a couple of issues (out of their control) after sales service was second to none , I dealt with a guy called Davey what a great guy bent over backwards to sort everything , the lads that delivered and installed the table were brilliant what a great company will definitely be using them again

LEON BEAUFORT

02/07/2025

The service is outstanding. They are a superb company. Very happy with them.

Liam Janiak

13/06/2025

Got my Big Bank Theory Machine yesterday and i can say appart from a few misshaps like a crack or two on the reels (Doesnt affect useage) I would say there machines are greatly refurbished! When getting it deliverd the driver was amazing was careful and putted it where I wanted and showed me a few basics on the machine didnt catch a name but thank you all once again for the great service :)

tracey shaw

16/05/2025

Brilliant the chase fruit machine and a pleasure to deal with,these really are the only place to go for the best customer service ever,look after you all the way from delivery and everything.

sean gibson

25/04/2025

great pool table just lacks a bit of racking cloth did ask for some by email but no email back

Stephen Chipchase

10/04/2025

Top team, fast delivery, the driver even plugged the fruit machine in and showed off the demo

Laura Stone

20/03/2025

I bought a fruit machine for Christmas for my husband. Delivery was straightforward. Had a little difficulty initially with the set up but when support on the phone didn't resolve it someone was able to come out and help very quickly, which I really appreciated. Would recommend and buy from them again, should this prove to be the first of many fruit machine purchases.

Richard Mountford

11/03/2025

All the team who helped with advising on my purchase of a pool table and installed it were excellent. Absolutely recommend them; great service from start to finish.

Peter Sheldrick

13/02/2025

Professional, helpfull and reliable. Good value equipment

Paula B

13/12/2024

Really good service, quality products and excellent customer service. The delivery guys are very knowledgeable and more than happy to help and show you how to work things.