Returns

If you have any questions please don't hesitate to contact us directly.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.

Unfortunately, we can not offer refunds on unwanted items that have been delivered. If you wish to cancel your order please do so within 7 days of purchase to be eligible for a full refund.

Any orders cancelled out of our 7 days returns policy will be charged a £100 restocking fee, this will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

We can only offer refunds on items that are defective or damaged but it must be returned within 7 days of receiving your purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow 3 - 5 working days for your refund to show in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sales Items

Sale items qualify for the same refund policy as above.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: The Rudd Group, Hawthorn House, Newcastle, GB NE13 7BA.

Shipping

To return your product, you should mail your product to:The Rudd GroupHawthorn House Newcastle GB NE13 7BA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

See what others are saying...

    
 
 
       Posted on Google  
   
   Brian Williams 
 10/07/2025
 
 
  Bought a pool table from them had a couple of issues (out of their control) after sales service was second to none , I dealt with a guy called Davey what a great guy bent over backwards to sort everything , the lads that delivered and installed the table were brilliant what a great company will definitely be using them again
  
 
      Posted on Google  
   
   LEON BEAUFORT 
 02/07/2025
 
 
  The service is outstanding. They are a superb company. Very happy with them.
  
 
      Posted on Google  
   
   Liam Janiak 
 13/06/2025
 
 
  Got my Big Bank Theory Machine yesterday and i can say appart from a few misshaps like a crack or two on the reels (Doesnt affect useage) I would say there machines are greatly refurbished! When getting it deliverd the driver was amazing was careful and putted it where I wanted and showed me a few basics on the machine didnt catch a name but thank you all once again for the great service :)
  
 
      Posted on Google  
   
   tracey shaw 
 16/05/2025
 
 
  Brilliant the chase fruit machine and a pleasure to deal with,these really are the only place to go for the best customer service ever,look after you all the way from delivery and everything.
  
 
      Posted on Google  
   
   sean gibson 
 25/04/2025
 
 
  great pool table just lacks a bit of racking cloth did ask for some by email but no email back
  
 
      Posted on Google  
   
   Stephen Chipchase 
 10/04/2025
 
 
  Top team, fast delivery, the driver even plugged the fruit machine in and showed off the demo
  
 
      Posted on Google  
   
   Laura Stone 
 20/03/2025
 
 
  I bought a fruit machine for Christmas for my husband. Delivery was straightforward. Had a little difficulty initially with the set up but when support on the phone didn't resolve it someone was able to come out and help very quickly, which I really appreciated. Would recommend and buy from them again, should this prove to be the first of many fruit machine purchases.
  
 
      Posted on Google  
   
   Richard Mountford 
 11/03/2025
 
 
  All the team who helped with advising on my purchase of a pool table and installed it were excellent. Absolutely recommend them; great service from start to finish.
  
 
      Posted on Google  
   
   Peter Sheldrick 
 13/02/2025
 
 
  Professional, helpfull and reliable. Good value equipment
  
 
      Posted on Google  
   
   Paula B 
 13/12/2024
 
 
  Really good service, quality products and excellent customer service. The delivery guys are very knowledgeable and more than happy to help and show you how to work things.
  
 
  
  
 
 
   Google rating score: 4.9 of 5, based on 99 reviews