Delivery + Installation

If you have any further questions please don't hesitate to contact us directly.

We value every purchase and do our best to honour all delivery requests to make sure your item gets to you as quickly as possible. To guarantee an item reaches you when expected, please read the shipping policy below for online orders.

Working Hours

Monday - Friday 9am-5pm, excluding national holidays.

Delivery Times

Delivery types are dependent on location and product, we will do our very best to adhere to your expected delivery dates.

Local Depot Collection
We are part of The Rudd Group and have depots in Newcastle (NE13 7BA), Leeds (LS10 1RW), Keswick (CA12 4TR), Haydock (WA11 9TH), Nottingham (NG13 8XB) and Birmingham (B24 8HZ). You may collect your item free of charge from any of our depots.

Free Courier Delivery (UK)
Smaller items such as pool accessories and dart boards will be delivered via courier direct to your door.

Free Local Area Delivery (Within Our Catchment Area)
Larger items such as fruit machines qualify for our free local area delivery, these products are delivered by our own fleet of vehicles. When you enter your postcode at checkout the system will determine if you fall within our catchment areas. Please note - our Technicians are happy to deliver your product to your desired location as long as it is ground floor and easily accessible. Please contact us if your delivery is complicated or includes stairs.

Specialist Courier Delivery (Outside Of Our Catchment Area)
When you enter your postcode in to our delivery checker it will highlight if you are an out of area delivery. All out of area deliveries are conducted by a third party specialist courier using 12.5 tonne lorries. Please note it is your responsibility to ensure that the lorry has clear access to your property, if the lorry can not access the property additional delivery charges will apply.

Delivery & Installation (Within Our Catchment Area)
For purchases of pool tables and air hockey tables within our catchment area we offer a delivery and installation option. Our fleet of vehicles will deliver your table and our technicians will build and install it in your desired location.

Delivery & Installation With Stairs (Within Our Catchment Area)
As above however this includes an additional charge for having to move the product up or down stairs as this adds time and complexity to the installation. Please get in touch if you have multiple flights of stairs as this may require forward planning and further charge.

International Delivery
We have many happy international customers and have shipped products as far away as Australia. Please contact us directly to discuss international shipping.

When will I receive my Delivery?

Many of our pool tables have a manufacturing lead time, this is clearing stated in the product's description. Once the lead time has elapsed and we have your product prepared we will contact you to arrange delivery, we will give you at least one week's notice of delivery.

Our Catchment Area

Please note: Deliveries outside our catchment area may have an additional two week delivery lead time on top of our individual product lead time.

Our catchment area is: North East, North West, Yorkshire, East Midlands and West Midlands.

What do I do if I haven't received my delivery?

Please contact us if you do not receive your product within the time stated on the product page.

See what others are saying...

    
 
 
       Posted on Google  
   
   Brian Williams 
 10/07/2025
 
 
  Bought a pool table from them had a couple of issues (out of their control) after sales service was second to none , I dealt with a guy called Davey what a great guy bent over backwards to sort everything , the lads that delivered and installed the table were brilliant what a great company will definitely be using them again
  
 
      Posted on Google  
   
   LEON BEAUFORT 
 02/07/2025
 
 
  The service is outstanding. They are a superb company. Very happy with them.
  
 
      Posted on Google  
   
   Liam Janiak 
 13/06/2025
 
 
  Got my Big Bank Theory Machine yesterday and i can say appart from a few misshaps like a crack or two on the reels (Doesnt affect useage) I would say there machines are greatly refurbished! When getting it deliverd the driver was amazing was careful and putted it where I wanted and showed me a few basics on the machine didnt catch a name but thank you all once again for the great service :)
  
 
      Posted on Google  
   
   tracey shaw 
 16/05/2025
 
 
  Brilliant the chase fruit machine and a pleasure to deal with,these really are the only place to go for the best customer service ever,look after you all the way from delivery and everything.
  
 
      Posted on Google  
   
   sean gibson 
 25/04/2025
 
 
  great pool table just lacks a bit of racking cloth did ask for some by email but no email back
  
 
      Posted on Google  
   
   Stephen Chipchase 
 10/04/2025
 
 
  Top team, fast delivery, the driver even plugged the fruit machine in and showed off the demo
  
 
      Posted on Google  
   
   Laura Stone 
 20/03/2025
 
 
  I bought a fruit machine for Christmas for my husband. Delivery was straightforward. Had a little difficulty initially with the set up but when support on the phone didn't resolve it someone was able to come out and help very quickly, which I really appreciated. Would recommend and buy from them again, should this prove to be the first of many fruit machine purchases.
  
 
      Posted on Google  
   
   Richard Mountford 
 11/03/2025
 
 
  All the team who helped with advising on my purchase of a pool table and installed it were excellent. Absolutely recommend them; great service from start to finish.
  
 
      Posted on Google  
   
   Peter Sheldrick 
 13/02/2025
 
 
  Professional, helpfull and reliable. Good value equipment
  
 
      Posted on Google  
   
   Paula B 
 13/12/2024
 
 
  Really good service, quality products and excellent customer service. The delivery guys are very knowledgeable and more than happy to help and show you how to work things.
  
 
  
  
 
 
   Google rating score: 4.9 of 5, based on 99 reviews

Brian Williams

10/07/2025

Bought a pool table from them had a couple of issues (out of their control) after sales service was second to none , I dealt with a guy called Davey what a great guy bent over backwards to sort everything , the lads that delivered and installed the table were brilliant what a great company will definitely be using them again

LEON BEAUFORT

02/07/2025

The service is outstanding. They are a superb company. Very happy with them.

Liam Janiak

13/06/2025

Got my Big Bank Theory Machine yesterday and i can say appart from a few misshaps like a crack or two on the reels (Doesnt affect useage) I would say there machines are greatly refurbished! When getting it deliverd the driver was amazing was careful and putted it where I wanted and showed me a few basics on the machine didnt catch a name but thank you all once again for the great service :)

tracey shaw

16/05/2025

Brilliant the chase fruit machine and a pleasure to deal with,these really are the only place to go for the best customer service ever,look after you all the way from delivery and everything.

sean gibson

25/04/2025

great pool table just lacks a bit of racking cloth did ask for some by email but no email back

Stephen Chipchase

10/04/2025

Top team, fast delivery, the driver even plugged the fruit machine in and showed off the demo

Laura Stone

20/03/2025

I bought a fruit machine for Christmas for my husband. Delivery was straightforward. Had a little difficulty initially with the set up but when support on the phone didn't resolve it someone was able to come out and help very quickly, which I really appreciated. Would recommend and buy from them again, should this prove to be the first of many fruit machine purchases.

Richard Mountford

11/03/2025

All the team who helped with advising on my purchase of a pool table and installed it were excellent. Absolutely recommend them; great service from start to finish.

Peter Sheldrick

13/02/2025

Professional, helpfull and reliable. Good value equipment

Paula B

13/12/2024

Really good service, quality products and excellent customer service. The delivery guys are very knowledgeable and more than happy to help and show you how to work things.